For your business

What commercial clients actually need

1. Compliance evidenced, not assumed. Being able to produce the current certificate for any asset within minutes, because that is what happens when an insurer, an auditor or a purchaser asks.
2. Work that happens without chasing. A schedule we hold and execute, rather than a list you have to manage.
3. Scheduling around the business. Kitchens between services, retail out of hours, schools in holidays, offices at weekends.
4. Predictability, so the maintenance programme can be budgeted and, where relevant, recharged.
5. Honest reporting, including the inconvenient findings, in writing.
6. One point of contact who knows the site rather than starting from scratch each visit.

Technical competence is a given. What separates one contractor from another in commercial work is almost entirely administrative.

The compliance calendar

The obligations that apply to most commercial premises, and the ones most often missed:

Start with the asset survey

Before any contract, the first useful piece of work is establishing what you actually have.

• Every relevant asset identified, located, photographed and recorded – make, model, serial, age, condition.
• Refrigerant type and charge for anything with a refrigeration circuit, because those two figures determine your F-Gas obligations.
• Statutory obligations mapped per asset, at the right frequency.
• The current certificate position, including anything that has quietly expired.
• Isolation points identified, and the valves proven – a great many commercial isolation valves have not been operated in fifteen years and will not close.
• Responsibility established from the lease, rather than from custom, where the building is let.

A surprising number of commercial sites cannot say with confidence what plant they have, where it is, how old it is or what refrigerant is in it. That is a compliance problem before it is a maintenance problem, and the register is frequently the most immediately useful thing a contract produces. It is yours regardless of what happens next.

What we take on, and what we do not

Honest about scale, because over-promising in commercial work damages everybody.

A good fit

• Single sites and small portfolios in Norfolk and across East Anglia.
• Regional clients who want to deal with the people doing the work.
• Rural and off-grid commercial premises, where oil-fired plant and bulk fuel storage are common and specialist attention is scarce.
• Sites wanting their compliance position established and then held.
• Fit-out and refurbishment mechanical packages of a proportionate size.

Not a good fit

• National multi-site frameworks – we will say so rather than over-promise.
• Below-ground drainage and collapsed clay pipework, which is a specialist trade.
• Dental unit waterline management and other genuinely specialist regimes.
• Anything requiring a third-party accreditation scheme we do not hold – tell us what your procurement needs at the outset.

Current insurance certificates and evidence of competence are available on request, and we would rather you asked than assumed.

Sectors

The constraints differ enormously by sector, and each page sets out what that sector actually involves rather than repeating generic copy:

• Offices – zoning, washrooms, and the partially occupied building problem.
• Retail – uptime, and refrigeration that counts towards F-Gas.
• Hospitality – catering gas, high-demand hot water, cellar cooling, and working around service.
• Education – term dates, safeguarding, scald protection and the October heating failure.
• Healthcare – water hygiene and temperature control as clinical governance.
• Agriculture – bulk oil storage, private water supplies and buildings spread over distance.
• Industrial – high-bay heating, process water and permit-to-work.
• Property management – portfolios, evidence and communal plant.