A properly designed system starts with a room-by-room heat loss calculation, which determines the radiator in each room and the boiler output. Pipe sizing, flow rates and balancing then decide whether the heat actually arrives. Skipping the calculation is why so many systems have one room that is always cold.
The calculation nobody does
A room-by-room heat loss calculation works out how much heat each room loses at design conditions – through walls, windows, floor, roof and ventilation – and therefore how much heat has to be put into it. It is not difficult and it does not take long, and it is the difference between a system that works and one that is a compromise from the first day.
Without it, radiator sizing is done by eye or by whatever fits the wall. That produces the familiar pattern: a house that is broadly warm with one room that never gets there, a boiler that everybody assumes is too small, and a series of expensive interventions that do not fix it because the problem was never the boiler.
The calculation also gives you the correct boiler output, which is almost always lower than people expect. An oversized boiler short-cycles, spends its life in the least efficient part of its range, and on a condensing appliance often never reaches return temperatures low enough to condense at all. Bigger is not safer; it is simply worse.
What goes into a system design
- Survey and heat lossEvery room measured, construction noted, glazing assessed, and the losses calculated. Including any extension or conversion that was never accounted for.
- Emitter selectionRadiator output matched to each room’s loss at the flow temperature the system will actually run at – which matters enormously, because radiator catalogue figures are quoted at temperatures most modern systems never reach.
- Boiler sizingOutput matched to the total load plus hot water demand, not to what was there before.
- Pipe sizing and layoutFlow rates calculated so every circuit gets what it needs. Undersized pipework is the invisible reason plenty of systems underperform.
- Controls strategyZoning, thermostats, programming and – where appropriate – weather compensation, decided at design rather than bolted on.
- System protectionCleaning to BS 7593 where existing pipework is retained, inhibitor dosed, and a magnetic filter fitted.
- Commissioning and balancingThe step that turns a correct design into a working system, and the one most commonly skipped.
Flow temperature, and why it now matters
A radiator’s quoted output assumes a specific temperature difference between the radiator and the room. Manufacturers historically quoted at high flow temperatures, which is how systems were run in the 1980s. A modern condensing boiler is most efficient at low return temperatures – the whole point of condensing is recovering latent heat from flue gases, and that only happens when the return is cool enough.
So there is a direct trade: run the system hotter and the radiators deliver more heat but the boiler condenses less and burns more fuel. Run it cooler and the boiler is far more efficient but the radiators must be larger to deliver the same heat.
A well-designed modern system is sized for a lower flow temperature with correspondingly larger radiators. It is more efficient continuously, it is quieter, it is more comfortable because the heat is gentler and more even, and it leaves the system ready for a heat pump later if that ever becomes the right answer. A system sized at high flow temperatures is locked out of all of that.
On most existing condensing systems, reducing the boiler’s flow temperature setting improves efficiency at no cost. Go down in stages over a few weeks and see whether the house still gets warm enough. If it does, you have found free savings. If it does not, your radiators are sized for high temperatures and you now know something useful about the system.
Balancing, which is where systems are won or lost
Water, like electricity, takes the easiest path. Left to itself, most of the flow goes round the short circuit nearest the boiler and very little reaches the far end of the house. That is the true cause of most ‘one cold room’ complaints, and no amount of boiler replacement fixes it.
Balancing means adjusting the lockshield valve on every radiator so that each takes its correct share of the flow, measured by temperature drop across the radiator rather than by feel. It is methodical, it takes a couple of hours on an average house, and it makes a striking difference. It is also the first thing dropped when a job is priced tightly, which is why so few systems have ever had it done properly.
There is a fuller explanation in balancing a heating system.
Cleaning, protection and the warranty
BS 7593 sets out how a heating system should be cleaned, dosed with inhibitor and maintained. It matters because a heating system is a closed loop of steel, copper, brass and aluminium sharing the same water. Without inhibitor, that water corrodes the radiators from inside, producing magnetite – black iron oxide sludge. Magnetite settles in radiator bottoms, blocks heat exchangers and destroys pump bearings.
- Clean before the new boiler goes on, not after. A new heat exchanger connected to a dirty system is a new heat exchanger with a short life.
- Dose with inhibitor and re-check it periodically – inhibitor depletes and it is not a one-time measure.
- Fit a magnetic filter and service it. It catches what forms despite the inhibitor.
- Deal with any leak, because every top-up brings fresh oxygenated water into a system that should never see any. See leak detection.
Manufacturers will decline warranty claims on heat exchangers fouled by system debris, and they are entitled to. Skipping the clean saves a small amount at installation and risks the most expensive single component.
Planning a new system? The heat loss survey is what determines everything else, and it is worth doing before you look at boilers.
Questions we get asked about this
How long does a full system installation take?
A full heating system in an average house is typically several days to a week, depending on pipework routes, floor access and how much making good is involved. A boiler swap on existing pipework is much shorter. We will give you a realistic figure at survey.
Do I need bigger radiators?
If you want the system to run at efficient low flow temperatures, usually yes for some of them. The heat loss calculation tells you which rooms and by how much, rather than replacing everything on principle.
What size boiler do I need?
Smaller than you think. The heat loss figure plus hot water demand determines it, and the answer is very often well below what is currently fitted. Oversizing is the single most common fault in domestic heating.
Can I keep my existing radiators?
Frequently, yes, especially if they were generously sized to begin with. The calculation will identify which ones are genuinely inadequate. Retaining existing radiators means cleaning the system properly first.
Should I zone the system?
Zoning upstairs and downstairs separately is worthwhile in most houses, because the two have genuinely different heating patterns and heat gains. Beyond that, over-zoning adds complexity and cost for diminishing returns.
Is underfloor heating better than radiators?
Different rather than better. Underfloor runs at low flow temperatures naturally, which suits condensing boilers and heat pumps, and is very comfortable. It is slower to respond and much more expensive to retrofit. See underfloor heating vs radiators.
Will you tell me if my existing system is fine?
Yes, and it happens. Plenty of systems we are asked to replace need balancing, a clean, a filter and better controls rather than a new boiler – and that is a much smaller job.
Regulations and standards referenced on this page
- BS 7593: Code of practice for the preparation, commissioning and maintenance of domestic central heating systems — BSI. Not free to read; available from BSI.
What happens when you call
Call and describe it
You speak to an engineer, not a call centre. Most jobs can be narrowed down on the phone.
We look at it properly
A real diagnosis before a price, and a straight answer if it is not worth doing.
A written quote
Itemised, so you can see what you are paying for.
The job, and the paperwork
Certificates where the work needs them, and what will need attention next.
Where we do this work
Across Norwich and the whole of Norfolk. If you are on the edge of the county, call and ask — we will tell you honestly whether we are the right people.
- Norwich
- Wymondham
- Dereham
- Attleborough
- Aylsham
- North Walsham
- Cromer
- Diss
- Loddon
- Long Stratton
- Watton
- King's Lynn
Need this doing?
Call and describe the problem — you will speak to an engineer, not a call centre. Written quotes, no estimates over the phone.