A commercial system has to handle real heat gains – people, lighting, equipment and glazing – across zones that behave differently, while meeting F-Gas obligations and often needing to run continuously. Getting the load calculation and the zoning right is what determines whether it works.
Load, and why commercial gains are different
A domestic room’s cooling load is mostly solar gain plus a couple of people. A commercial space adds several categories that dominate the calculation:
- Occupancy density. A meeting room holding twelve people is a substantial heat source, and it is intermittent – which matters for zoning as much as for sizing.
- Equipment. Every watt of electricity consumed by computers, tills, displays, refrigeration cabinets and kitchen equipment becomes heat in the room. In a server or comms room, this is essentially the entire load.
- Lighting, less than it was with LED, but not zero in a large retail unit.
- Fresh air. Commercial ventilation rates are set by occupancy, and every cubic metre of outside air brought in has to be conditioned.
- Glazing. Large commercial glazing with poor solar control can dominate everything else on a south or west elevation.
- Internal gains that vary by zone. The reason a single-zone system in a multi-aspect building never satisfies everyone.
The characteristic failure is a building conditioned as one zone when it behaves as four. The north side is cold while the south side is warm, occupants fight the controls, and the system runs hard achieving general dissatisfaction.
System types for commercial buildings
| System | Suits | Considerations |
|---|---|---|
| Single and multi-split | Small offices, shops, individual rooms | Simple, cheap, and limited when the building grows |
| VRF / VRV | Multi-zone buildings, several floors, varied occupancy | Simultaneous heating and cooling on heat recovery systems. Higher charge means F-Gas obligations. See VRF and VRV systems |
| Cassette units | Open-plan areas with suspended ceilings | Four-way discharge, discreet, need ceiling void depth and drainage |
| Ducted units | Where visible indoor units are unacceptable | Needs void space and careful duct design, but the neatest result |
| Close control | Server and comms rooms | Tighter tolerance, redundancy, and alarms. See server room cooling |
| Air curtains | Retail entrances | Not cooling as such – reducing the load from an open door |
For most Norfolk commercial buildings the practical range is multi-split for small premises and VRF for anything with multiple zones or floors.
What we do
- Design and load calculation, zone by zone, from actual gains rather than floor area.
- Installation, including pipework routing through occupied buildings, which is usually the hardest practical part.
- Maintenance contracts, with frequency matched to duty and environment – see planned maintenance.
- F-Gas leak checking and record keeping where the system’s CO2e requires it – see F-Gas compliance.
- Repairs and leak location on existing systems.
- Decommissioning and refrigerant recovery at end of life, with the records the regulations require.
- Taking over systems installed by others, starting with an asset survey so we know what is actually there.
Installation in an occupied building
The technical design is the easier half. Installing into a trading building is where the planning goes.
- Survey with the building in useActual occupancy, actual equipment, actual glazing behaviour at the times of day that matter.
- Zoning strategyAgreed against how the building is really used, including the rooms whose occupancy is intermittent.
- Route surveyRefrigerant pipework, condensate drainage, power and controls all need routes. In a building with a shallow ceiling void or no risers, this determines what is achievable.
- Outdoor plant locationStructural capacity, access for maintenance, noise to neighbours and to your own occupants, and airflow clearances. Noise is the one that generates complaints.
- Phasing and out-of-hours workingCore drilling, ceiling access and commissioning are disruptive. Most of it happens outside trading hours.
- Pressure test, evacuate, chargeNitrogen pressure test, proper vacuum held and verified, then charge by weight and record it. The charge figure is needed for F-Gas purposes.
- Commission, balance and documentEvery zone tested, controls configured, and an operating and maintenance record handed over.
The charge quantity and refrigerant type determine your CO2e, which determines your legal leak check frequency. If nobody records it at installation, somebody has to work it out later from equipment data, and in the meantime you cannot demonstrate compliance. Ask for it in writing on day one.
Noise and planning, in a commercial context
Commercial plant is larger and runs longer than domestic, and noise is the issue that most often turns into a formal complaint. The considerations:
- Planning permission is more frequently required for commercial plant than domestic, particularly on roofs, in conservation areas or where a change of use is involved. Local authorities commonly attach noise conditions.
- Environmental health can act on noise as a statutory nuisance regardless of planning, and a condenser running at night next to residential property is the classic case.
- Acoustic assessment may be required at planning stage, typically comparing plant noise to the existing background at the nearest noise-sensitive receptor.
- Mitigation exists – acoustic enclosures, attenuators, anti-vibration mounts, night setback modes and, most effectively, siting the plant somewhere else.
It is far cheaper to resolve this at design stage than after a complaint. The cost of relocating roof plant retrospectively is considerably more than the cost of an acoustic assessment beforehand.
Planning a system for a building that has to keep trading? The route survey and the plant location are what determine cost and disruption.
Questions we get asked about this
Do we need planning permission for commercial air conditioning?
More often than for domestic, particularly for roof-mounted plant, listed buildings, conservation areas, or where noise could affect residential neighbours. Check with the local planning authority early – retrofitting a solution after a condition is imposed is expensive.
How often does commercial air conditioning need servicing?
Typically twice a year for systems in continuous or heavy duty, annually for lighter use. That is separate from F-Gas leak checking, whose frequency is set by law according to the system’s CO2e.
What is CO2e and why does it matter?
Carbon dioxide equivalent – the refrigerant charge multiplied by its global warming potential. It determines your statutory leak check frequency and whether you need automatic leak detection. See leak check frequency.
Can you take over a system somebody else installed?
Yes. We start with an asset survey recording every unit, its refrigerant type and charge, and its condition – which frequently identifies compliance obligations the site was unaware of.
Our building is too hot on one side and cold on the other.
A zoning problem, almost always. A building with different aspects and different occupancy behaves as several zones, and conditioning it as one produces exactly that outcome. It is a design fix rather than a maintenance one.
Will air conditioning heat the building in winter?
Most modern systems will, efficiently in mild weather. Heat recovery VRF can move heat from a warm zone to a cold one simultaneously, which in a multi-aspect office is genuinely efficient.
Regulations and standards referenced on this page
- Regulation (EU) No 517/2014 on fluorinated greenhouse gases, as retained and amended in GB law — UK Statute Law Database
- Fluorinated gases (F gases): guidance for operators and engineers — Environment Agency / Defra
What happens when you call
Call and describe it
You speak to an engineer, not a call centre. Most jobs can be narrowed down on the phone.
We look at it properly
A real diagnosis before a price, and a straight answer if it is not worth doing.
A written quote
Itemised, so you can see what you are paying for.
The job, and the paperwork
Certificates where the work needs them, and what will need attention next.
Where we do this work
Across Norwich and the whole of Norfolk. If you are on the edge of the county, call and ask — we will tell you honestly whether we are the right people.
- Norwich
- Wymondham
- Dereham
- Attleborough
- Aylsham
- North Walsham
- Cromer
- Diss
- Loddon
- Long Stratton
- Watton
- King's Lynn
Need this doing?
Call and describe the problem — you will speak to an engineer, not a call centre. Written quotes, no estimates over the phone.