Burst pipe or no heating? We take emergency call-outs across Norfolk — 07506 070316

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Lex Plumbing Call 07506 070316
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Cooling
Air conditioning
Heat pumps
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Norwich · Norfolk

Heating, hot water and cooling. Done properly.

Oil and gas boilers, air conditioning, unvented cylinders, bathrooms and emergencies across Norwich and the whole of Norfolk. Written quotes, and a straight answer about your options.

Checkatradeverified reviews
Norfolkcovered in full
Same dayemergency call-outs
Writtenquotes, not estimates
Worth being clear about

What we actually do, and what we don’t

Plenty of firms list every trade going. We would rather tell you where we are genuinely good, and who to call when we are not the right people.

What we do

  • Oil heating — servicing, repair, replacement and tanks. The bulk of our work.
  • Hot water — unvented cylinders, replacements, and systems that have stopped behaving.
  • Plumbing — leaks, emergencies, and the ordinary jobs nobody else turns up for.
  • Bathrooms — full installations, start to finish.
  • Gas — boilers, servicing, repairs and landlord certificates.
  • Cooling — air conditioning and heat pumps, installed and serviced.
  • Water treatment — softeners, in one of the hardest water areas in the country.

What we don’t

  • Guesswork on price — no figures over the phone before anyone has looked at the job.
  • Rip-out for the sake of it — if the old one has years left, we will tell you so.
  • Drainage and groundworks — not our trade. We will point you at someone who does it properly.
  • Work we cannot stand behind — if it needs a specialist, we say so and tell you who.
Why oil

Norfolk is one of the most off-grid counties in the country

This is not a sales line. It is government data, and it is why we built the business around oil heating rather than treating it as a sideline.

158,414Norfolk homes with no mains gas
35.6%of all domestic property in the county
2.6×the Great Britain average
4 of 7districts in the GB top 25

Source: Department for Energy Security and Net Zero, 2024 figures, published December 2025.

For your home

What we get called out for most

Oil boiler servicing

An annual service keeps an oil boiler efficient and catches the things that strand you in January. Nozzle, filter, combustion set correctly, and a straight report on what we found.

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Gas boiler servicing

An annual service keeps the boiler efficient, safe and within warranty. Full combustion check and a written record of what was found.

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Air conditioning installation

Wall units, multi-splits and ducted systems. Sized for the room, sited so the condenser is not a nuisance.

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Unvented cylinders (G3)

Unvented cylinders are notifiable work needing G3 competence. Installation, annual servicing, and the discharge arrangements that inspectors actually check.

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Emergency plumber

Burst pipes, leaks through ceilings, no water. Call and describe it — we will tell you what to isolate before we set off.

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Bathroom renovations

A full bathroom from first fix to finish, by the people who will still answer the phone afterwards. One team, not five subcontractors.

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All domestic services →

How it works

Four steps, and no surprises in any of them

01

Call and describe it

You speak to an engineer, not a call centre. Most problems can be narrowed down on the phone, and we will tell you if it is something you can sort yourself.

02

We look at it properly

A real diagnosis before a price. If it needs parts we do not carry, you get told that day rather than finding out a week later.

03

A written quote

Itemised, so you can see what you are paying for. Not a number said aloud on a doorstep.

04

The job, and the paperwork

Certificates where the work needs them, and a straight answer about what will need attention next.

Free to use

Tools built from published data, not guesswork

Every figure comes from regulation or government statistics, with the source named. No email required, and nothing is sold on.

Cylinder sizing

Size a hot water cylinder from real peak demand rather than occupancy - including why coil surface area matters as much as volume.

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D2 discharge pipe sizing

Work out whether an unvented cylinder's D2 discharge pipe is correctly sized, including the equivalent length allowance for bends.

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Emergency triage

Work out whether a plumbing problem needs somebody tonight, tomorrow, or next week - and what to do right now.

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F-Gas compliance calculator

Calculate a system's CO2e from refrigerant type and charge, and find the resulting leak check frequency and obligations.

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Oil tank usage estimator

Estimate how long the oil in your tank will last and when to reorder - based on your own consumption rather than a rule of thumb.

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For your business

Commercial and larger works

Planned maintenance, compliance and reactive cover across East Anglia. Accreditations and insurance detail available on request.

What customers say

Verified reviews, not testimonials we wrote ourselves

Every one of these is a Checkatrade verified review, left by a customer after the work was done.

Alex attended about half an hour after an emergency call, after 5pm on a Sunday. He was professional, friendly and charged what was stated on the call. Great company and will 100% be using him in the future.
Radiator pipe repairCheckatrade verified
Alex has done a fantastic job completing the install of our water softener, sink water supply and waste pipework. He was very knowledgeable, punctual, friendly, and completed the installation exactly as planned.
Water softener and sink plumbingCheckatrade verified
Alex is a very professional and knowledgeable plumber. He resolved the issue and was very thorough, providing advice on maintaining our boiler. He explained everything very clearly. I would highly recommend Alex for his honesty, reliability and professionalism.
Leak investigation and boiler serviceCheckatrade verified
Alex explained what he was going to do and just got on with all the jobs we asked him to complete. He was tidy and friendly. Would highly recommend him.
Radiators, outside tap and kitchen wasteCheckatrade verified
Not only was he very punctual and extremely helpful, he also had the part needed on his van and carried the job out that evening. Would definitely recommend to anyone.
Replace mixer tap in bathroomCheckatrade verified
No complaints. Polite and friendly, work carried out quickly and efficiently. Have recommended to a neighbour who needs the same. Will use again.
New taps, upstairs and downCheckatrade verified

Something not working?

Call and describe it. You will get an engineer who can usually tell you straight away whether it is a quick fix or a bigger job.

Call now Get a quote