How the technology actually works, choosing between split, multi-split and VRF, sizing it properly, what the refrigerant choice means, and the siting and noise questions that decide whether you will be happy with it.
The thing worth understanding first
An air conditioner does not make cold. It moves heat from one place to another, using a refrigerant that changes state as it goes round a circuit. That is precisely what a heat pump does, and in fact almost every air conditioner sold now will run in reverse and heat the room.
Once that is clear, several things stop being surprising:
- It can produce more heat energy than the electrical energy it consumes, because it is moving heat rather than generating it. That is not a marketing claim, it is what a heat pump does.
- The outdoor unit gets hot in summer and cold in winter, because it is the end of the circuit that is dumping or collecting heat.
- It produces water. Cooling air below its dew point condenses moisture out of it, and that has to go somewhere – which is why condensate drainage is a real design item rather than an afterthought.
- Heating in winter is usually the better value function, and it is the one most people never use.
How air conditioning actually works sets this out properly, and air conditioning vs a heat pump explains why two things with the same physics are sold as different products.
Start here, depending on what you are deciding
| Your situation | Start with |
|---|---|
| One room too hot | Split, multi-split or VRF |
| Several rooms, or a whole building | Split, multi-split or VRF |
| Working out what size you need | Sizing air conditioning |
| Worried about the electricity bill | What drives running costs |
| Worried what the neighbours will say | Condenser siting, planning and noise |
| A period or listed building | Retrofitting into period buildings |
| A comms room or server cupboard | Server and comms room cooling |
| Comparing quoted refrigerants | R32, R410A and R290 |
| Wondering what happens on the day | The installation process |
| A new noise from an existing system | Noise: normal, fault or nuisance |
Sizing, which is where most installations go wrong
The single commonest fault in domestic air conditioning is a unit sized from a website box – so many BTU for so many square metres. That calculation ignores almost everything that actually determines the load.
What a real sizing accounts for:
- Glazing area and orientation. A south or west-facing glass wall is an enormous solar gain and it dwarfs floor area as a factor.
- What the glass is – single, double, coated, shaded.
- Insulation levels and the construction, which in period property is a very different number from a new build.
- Occupancy, because people are a heat source.
- Equipment, which in an office or a comms room can be the dominant load.
- Air changes, including anything that leaks.
- Roof exposure, for a top floor or a room in the roof.
An oversized unit reaches setpoint quickly and then short-cycles. It never runs long enough to dehumidify properly, so the room feels cold and clammy rather than comfortable; the compressor wears faster; and on an inverter unit you lose the efficiency that made it worth buying. Bigger is genuinely worse.
Sizing air conditioning goes through it properly.
Siting, noise and the neighbours
The outdoor unit is where most of the objections come from, and almost all of them are avoidable at design stage rather than afterwards.
- Condenser siting and planning – the planning position, boundary distances, and where a unit will and will not be a problem.
- Air conditioning noise – what is normal operation, what is a fault developing, and what constitutes a nuisance.
- Retrofitting into period buildings – routing, concealment, and what listed status changes.
The general rule: a unit sited thoughtfully, with a clear airflow path, on decent mounts, away from a bedroom window and away from a boundary, is something nobody complains about. One bolted to the nearest convenient wall is a long-running argument.
Refrigerant, compliance and servicing
Refrigerants are regulated, and the regime is tightening. The choice affects efficiency, the environmental figure attached to the system, and what happens at end of life.
- R32, R410A and R290 – what the three common choices mean practically.
- Air conditioning servicing – what a proper visit covers, beyond a filter clean.
For business premises the compliance obligations are real and they fall on the operator, not the contractor – see the F-Gas compliance guides and F-Gas compliance.
See also air conditioning installation and air conditioning servicing.
Wanting cooling in a specific room? The sizing conversation is worth having before the shopping.
Questions we get asked about this
Is air conditioning the same as a heat pump?
Physically, yes – the same refrigeration cycle moving heat rather than generating it. Almost every unit sold now will run in reverse and heat the room, which is the function most people never use.
What size do I need?
Not what a website box tells you from floor area. Glazing area and orientation, construction, occupancy and equipment usually matter more, and oversizing causes real problems.
Is a bigger unit safer?
No, it is worse. An oversized unit short-cycles, never dehumidifies properly, feels cold and clammy, wears the compressor and loses the inverter efficiency you paid for.
Do I need planning permission?
It depends on the property, the position and whether it is listed or in a conservation area. The siting guide covers the position; it is worth establishing before ordering equipment.
Will it annoy my neighbours?
A unit sited with a clear airflow path, on decent mounts, away from bedroom windows and boundaries is generally not an issue. One bolted to the nearest convenient wall frequently is.
Can I use it for heating in winter?
Yes, and it is usually the better-value function. It is also the reason a reverse-cycle unit can be a sensible addition to a house that is expensive to heat.
Regulations and standards referenced on this page
- Regulation (EU) No 517/2014 on fluorinated greenhouse gases, as retained and amended in GB law — UK Statute Law Database
- Fluorinated gases (F gases): guidance for operators and engineers — Environment Agency / Defra
What we cover
Cooling
Air conditioning
- Air conditioning noise: what is normal, what is a fault, what is a nuisance
- Air conditioning servicing: what a proper visit covers
- Air conditioning vs a heat pump: the same physics, different jobs
- How air conditioning actually works (and why it is a heat pump)
- R32, R410A and R290: what the refrigerant choice means for you
- Retrofitting cooling into period and listed buildings
- Server and comms room cooling: sizing, redundancy and alarms
- Sizing air conditioning: why the BTU number off a website is usually wrong
- Split, multi-split or VRF: choosing a system for the building
- What actually drives air conditioning running costs
- What an air conditioning installation involves, start to finish
- Where the outdoor unit goes: planning, noise and condensate
Need this doing?
Call and describe the problem — you will speak to an engineer, not a call centre. Written quotes, no estimates over the phone.