This section publishes completed jobs with the problem, what was found, what was done and what it cost. Nothing appears here until it is a real job with real photographs and explicit permission, which is why it fills up gradually.
What will be here, and why it is not yet
Case studies are the single most useful thing a trade business can publish. A real job, with real photographs, showing what was actually found when the floor came up, is worth more than any amount of description.
They are also the thing almost nobody does properly, because doing it properly requires discipline on the day rather than writing afterwards:
- Photograph before. The problem as found, before anything is touched.
- Photograph during. What was underneath, which is usually the interesting part.
- Photograph after. The finished work.
- Record what was actually found, including anything unexpected.
- Record what it cost, properly.
- Get explicit permission from the customer to publish, ideally at handover while it is fresh.
We are not going to populate this section with stock photography, with jobs described in general terms, or with anything we do not have permission to publish. An empty section that fills gradually with real work is worth more than a full one nobody believes. That is the same discipline applied to reviews and to the figures we publish.
What each case study will contain
| Element | Detail |
|---|---|
| The problem | What the customer called about, in their terms |
| What we found | Which is frequently not what they called about |
| What we did | Including the decisions and why |
| What it cost | A real figure, not a range |
| How long it took | Honestly, including anything that delayed it |
| Location | Town level, not address |
| Photographs | Before, during and after, taken on the day |
| Anything that went wrong | Because jobs do, and pretending otherwise is not useful |
That last row matters. A case study where everything went perfectly is a brochure. One that says ‘we found the floor was rotten and it added two days’ is information.
Why the cost figure matters
Almost no plumbing and heating business publishes what jobs actually cost, and it is the strongest differentiator available to any of us.
Case studies are how we get there. Enough real jobs, with real final costs, recorded consistently and segmented by type, eventually becomes a defensible price index – which is something we could legitimately publish because it is ours and it is verifiable.
That is the plan set out at what things cost, and this section is where the data comes from. It is also why we would rather publish ten real case studies over a year than thirty invented ones next week.
If you are a customer
If we have done work for you and you would be willing to let us publish it, it genuinely helps – and here is exactly what that means:
- Town level only. Never your address, never your name unless you specifically want it.
- You see it before it goes up, and you can ask for anything to be removed.
- Photographs of the work, not of your house generally and never of anything personal.
- The cost figure, which is the most useful part, and we will ask separately about that.
- You can withdraw permission at any point and we will take it down.
- No obligation, and it makes no difference to the work or the price.
For commercial clients, permission to name you is far easier to obtain at handover than retrospectively, which is why we ask then.
In the meantime
Until this section fills, the most useful thing on this site is the written material – which is written from the same jobs, just without the photographs:
- Guides – eighty-odd pieces describing what we actually find, including the recurring surprises.
- Equipment – what specific kit is like to live with and service.
- Reviews – what customers say, from a verified source rather than typed into a page by us.
Had work done and happy to let us publish it? It genuinely helps, it is town-level only, and you see it before it goes up.
Questions we get asked about this
Why are there no case studies yet?
Because we will not publish anything that is not a real job with real photographs and explicit permission. An empty section that fills gradually with genuine work is worth more than a full one nobody believes.
Will you use stock photos?
No. Any image on this site that is not a photograph of real work is generated and labelled as such, and it is never presented as our own job or our own team.
Will you publish my address?
No. Town level only, and your name only if you specifically want it. You see anything before it goes up and can have it removed at any point.
Why publish costs?
Because almost nobody does, and it is the strongest differentiator available. It is also how we build toward a genuine local price index from our own completed work.
Does agreeing affect my price?
No, in either direction. It makes no difference to the work or the cost, and there is no obligation.
Can commercial clients be named?
Only with explicit written permission, and it is far easier to obtain at handover than retrospectively – which is why we ask then.
Need this doing?
Call and describe the problem — you will speak to an engineer, not a call centre. Written quotes, no estimates over the phone.