This page will carry individual profiles with the competences each engineer holds. Until a credential’s registration number is recorded and verified, it does not appear here – which is deliberate, and it is the same rule applied across this site.
What competence actually means in this trade
‘Qualified plumber’ is not a single thing, and the distinctions matter more than most customers are ever told.
| Area | What is required |
|---|---|
| Gas work | Registration, which attaches to the business as well as to the individual engineer, with specific appliance categories |
| Commercial gas | Separate competence categories from domestic, appliance-specific |
| Catering gas | A further distinct competence again |
| Oil | Registration with the relevant scheme, with categories for appliances, tanks and storage |
| Unvented hot water | Specific G3 competence, required for notifiable work |
| Refrigerant handling | Individual qualification for the engineer, plus company certification for the business. Both are required |
| Heat pumps and grant eligibility | Certification that gates the customer’s grant, not just the installation |
| Water regulations | Approved contractor schemes, where held |
| Electrical work | Competence for notifiable work, and awareness of bathroom zones |
For refrigerant work, employing qualified engineers is not sufficient on its own – the business itself must hold company certification. The same principle applies to gas, where registration attaches to the business. It is a fair question to ask any contractor, and one many customers do not know to ask.
Why individual profiles are not here yet
This page will carry each engineer, what they are competent to do, and the registration numbers that evidence it. It does not yet, and the reason is a rule applied consistently across this site.
A credential does not appear here until its registration number is recorded and verified. Where the business holds a competence but the number has not yet been put on file, the work is described and the number is absent.
That is more conservative than the industry norm, and there is a reason:
- Numbers can be checked. A displayed registration number is verifiable by anybody, which is exactly what makes it worth displaying – and worth getting right.
- A wrong or stale number is worse than none. It is the kind of error that damages trust permanently when somebody checks it.
- It keeps us honest about scope. Publishing a credential creates pressure to advertise the work; not publishing it removes that pressure.
- It is the same rule as not publishing prices we cannot source and not publishing a water hardness figure we cannot verify.
If a specific credential matters to your decision, ask on the phone. You will get a straight answer.
What a profile will contain
- Name, and how long they have been doing this.
- Competences held, specifically – not ‘fully qualified’ but which categories, for which appliances.
- Registration numbers, once recorded and verified.
- What they actually do most, because everybody has a specialism.
- A photograph, so you know who is coming to your door.
The photograph matters more than it sounds. Knowing who to expect is a small thing that makes a real difference, particularly for people living alone. Any engineer of ours will be identifiable and will happily wait while you check.
What you can expect from whoever turns up
- Identifiable, and content to wait while you verify.
- Honest about the limits of their competence. Where a job needs somebody else, they will say so.
- Explains before quoting, not after doing.
- Tells you before doing anything extra, rather than adding it to an invoice.
- Hands over the paperwork – certificates, readings, records.
- Clears up.
- Says so when a job is not worth doing. It costs us call-outs, and it is why people call again.
Those are not aspirations – they are what we would want from somebody coming into our own house, and they are what the business is set up to deliver.
Questions worth asking any contractor
Not just us. If you are choosing anybody for this kind of work:
- What specifically are you competent to do, for this appliance and this premises type?
- Is the business registered as well as the engineer, where that applies?
- Can I see evidence? A reasonable request, and any competent contractor will produce it without defensiveness.
- Is this work notifiable, and will I receive a certificate?
- What will I be given at the end – certificates, readings, records?
- What is included, and what would be extra?
- What happens if you find something?
A contractor who answers those clearly is the one you want. One who is evasive about certification is a problem regardless of how good their work looks.
A specific credential matters to your decision? Ask on the phone. You will get a straight answer, including where the answer is that we do not hold it.
Questions we get asked about this
Why are there no individual profiles yet?
Because a credential does not appear on this site until its registration number is recorded and verified. It is deliberate, and it is the same rule we apply to prices and to any other figure.
Are you registered?
We hold the competences for the work we advertise. Where a registration number has not yet been recorded on file it does not appear here, and we will discuss the specifics directly.
Can I check a registration number?
Yes, and you should – the relevant schemes publish searchable registers. That verifiability is exactly what makes a number worth displaying, and worth getting right.
Will the same person come each time?
Where we can, and particularly for maintenance work where knowing the property matters. For commercial contracts, continuity is part of the arrangement.
Do you use subcontractors?
For bathrooms we work as one team rather than handing you several phone numbers. Where a genuine specialist is needed we bring in somebody we work with regularly and we remain responsible for the result.
How do I know who is coming?
You will be told, and whoever arrives will be identifiable and content to wait while you check. If anybody is not, do not let them in – that applies to any trade.
Need this doing?
Call and describe the problem — you will speak to an engineer, not a call centre. Written quotes, no estimates over the phone.